PulseNexis Support
Stuck on something? Browse quick answers or reach out—real humans, fast replies.
- • 24–48 hr email response
- • License lookups
- • File re‑delivery
- • Billing questions
Frequently Asked Questions
▸How do I license a song?
Contact us via info@pulsenexis.com and one of our agents will ensure your needs are met. We'll guide you through the licensing process and provide personalized assistance.
▸Can I use a song on YouTube or Instagram?
Yes, if your license tier includes social usage. Please add "Music by PulseNexis" in your credits and include the license ID in your video description.
▸Do you offer refunds?
Because digital assets are immediately accessible, all sales are final. If you have trouble with a file or received the wrong version, contact us and we'll make it right.
▸Where can I find my receipt and license?
We email both to the address used at checkout. You can also request a re-send using the form below.